Featured Insight

A Winning Customer Experience Strategy: How Who Gives A Crap Built Growth Into the Customer Journey

Who Gives A Crap transformed an everyday commodity into a memorable brand by redesigning the customer journey. From subscriptions and purpose to branded packaging, every interaction was designed to remove friction, strengthen customer retention, and support long-term growth. Discover how a well-executed customer experience strategy became the brand’s competitive advantage.

By Jesse Ocean 10th July, 2026

Bouf’s STP Strategy: Finding the Right Market

By Jesse Ocean 18th August, 2026

Finding the Right Market: Bouf’s Segmentation, Targeting and Positioning Strategy

Bouf didn’t launch its patented haircare technology to everyone. Through market analysis and customer research, the team identified an underserved audience experiencing postpartum hair loss and stress-related thinning, then built the brand around their needs. The result was a focused positioning strategy that helped drive more than $500,000 in launch-week sales and 20,000 units sold in 20 days.

Memobottle

By Jesse Ocean 24th July, 2026

Designed to Fit: Memobottle’s Brand Positioning Strategy

Most reusable bottle brands compete on performance. Memobottle chose a different strategy by solving a simple everyday problem: bulky bottles that don’t fit neatly in modern bags. Its flat, paper-inspired design became the brand’s defining difference, making its value instantly recognisable. By owning one clear positioning idea—the bottle designed to fit your bag—Memobottle turned distinctive product design into a powerful driver of brand recognition and long-term growth.

Customer Experience Strategy Behind Who Gives A Crap's Growth

By Jesse Ocean 10th July, 2026

A Winning Customer Experience Strategy: How Who Gives A Crap Built Growth Into the Customer Journey

Who Gives A Crap transformed an everyday commodity into a memorable brand by redesigning the customer journey. From subscriptions and purpose to branded packaging, every interaction was designed to remove friction, strengthen customer retention, and support long-term growth. Discover how a well-executed customer experience strategy became the brand’s competitive advantage.

Performance Without Compromise: A Look At Earthletica's Brand Positioning Strategy

By Jesse Ocean 25th June, 2026

Performance Without Compromise: A Look At Earthletica’s Brand Positioning Strategy

Earthletica’s brand positioning strategy is built on performance first, verified proof, and radical transparency. Instead of relying on sustainability claims, the brand builds trust through product reality, founder-led marketing, and certifications that validate impact.

How OTAA’s Brand Recall Drives Brand Strategy in a Crowded Category

By Jesse Ocean 3rd June, 2026

OTAA’s Brand Strategy: Building Brand Recall in a Commodity Category

OTAA built a brand strategy around brand recall instead of product competition. In a crowded accessories market, they used humour-led creative, contrast positioning, and consistency to drive long-term brand equity and sustainable growth.

How Brand Positioning Can Change Customer Experience in Trust-Broken Markets

By Jesse Ocean 13th May, 2026

How Brand Positioning Can Change Customer Experience in Trust-Broken Markets

In trust-broken markets, awareness is not the problem—trust is. This article explores how brand positioning shapes customer experience in women’s healthcare, using June Health as a case study. It breaks down how the brand moved beyond convenience to emotional validation, and why rebuilding trust—not just improving access—is what drives real growth in categories where people have stopped engaging.

Build Brand Loyalty First: The Strategy Behind Chebbo’s Growth

By Jesse Ocean 8th April, 2026

Build Brand Loyalty First: The Strategy Behind Chebbo’s Growth

Most brands build the product first and search for customers later. Ugly Vodka reversed the model. By applying the market-to-product fit approach, the brand turned rejected apples into a premium spirit and built product positioning around a real supply chain problem.

Market to Product Fit Lessons from Ugly Vodka

By Jesse Ocean 18th March, 2026

Market to Product Fit Lessons from Ugly Vodka: When the Process Became the Product

Most brands build the product first and search for customers later. Ugly Vodka reversed the model. By applying the market-to-product fit approach, the brand turned rejected apples into a premium spirit and built product positioning around a real supply chain problem.

How Social Media Marketing Turned Brooki Bakehouse Into a Cookie Empire

By Jesse Ocean 20th February, 2026

How Social Media Marketing Turned Brooki Bakehouse Into a Cookie Empire

Brooki Bakehouse didn’t grow through glossy ads or viral stunts. It grew by showing the real work behind the counter — and letting social media marketing turn trust into demand. From TikTok to five physical stores, this is how authentic content drove real-world growth.

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Highlighted case studies

aia

UI / UX design

Improved user satisfaction pre vs post-new website launch

Result = 6.4/10 => 9.7/10

gutzbusta

Facebook/Google ad campaign

Dramatically increased ad ROI on product purchases

Result = 2,400% ROAS

TrueNorth

B2B lead gen campaign

Acquired and nurtured high-quality niche b2b leads for client to convert

Result = ROI at 350%